How can we help you?
We have gathered answers to the questions we are frequently asked.
If you don’t find what you’re looking for, feel free to
contact us
!
Order
Your order will be prepared on the store’s closing date, which is October 18, 2026 And delivery is scheduled for the week of November 9, 2026. If you have any questions about the delivery, you can call customer service at the following number: 1 (877) 562-0831, extension 100.
Resetting the password usually resolves this issue. If the problem persists, you can call customer service at the following number: 1 (877) 562-0831, extension 100.
Nous acceptons les paiements par carte de crédit. Vous pouvez utiliser les principales cartes comme Visa et Mastercard pour régler vos achats en toute sécurité.
After 3 incorrect password attempts, your account will be locked for 30 minutes. Please wait until the end of this period and then try logging in again.
1 - Click on Log in at the top right of the store page.
2 - Click on the Reset Password button:
3 - You will receive a password reset email (check your spam/junk mail folder).
The password must meet the following requirements:
– 8 characters
– 1 uppercase letter
– 1 lowercase letter
– 1 number
– 1 special character [@#$ %? &*!]
Examples of passwords that would work well: ToyotaCorolla!2021 or CélineDion1234$
4 - Once you have changed your password, log in to the website and that's it! You can now place your order.
CUSTOMER SERVICE
If you haven't found the answer to your question in the FAQ, our team will be happy to help. You can contact us by email or phone.
serviceclient@arseno.qc.ca
418 562-0831, poste 100
To install this Web App in your iPhone/iPad press
and then Add to Home Screen.